og365 Privacy Policy – How We Handle Your Data

§0Your Privacy at a Glance

The following highlights summarise the most important points of this Privacy Policy. They do not replace the full policy below — please read the complete document to understand your rights and our obligations.

§1Introduction

og365 ("we", "us", "the Platform") is committed to protecting the privacy of all players who use the og365 website at og365.pro. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which it may be shared, and the measures we take to keep it secure. It also explains the rights available to you in relation to your personal data.

By creating an account on og365 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use the og365 platform.

§2Information We Collect

og365 collects personal information that is necessary to provide, operate, and improve the platform. The categories of personal information we collect are as follows:

• Registration data: full name, date of birth, mobile phone number, email address, and the username and password you select when creating your og365 account.
• Identity verification (KYC) data: government-issued photo identification document, proof of address, and proof of payment method ownership — collected when you request a withdrawal or when og365 initiates a KYC review.
• Financial transaction data: deposit amounts, withdrawal amounts, payment method identifiers (e.g. the last four digits of a bKash or Nagad mobile number), and transaction timestamps.
• Gameplay data: betting history, game session records, wagering activity, and responsible gaming limit settings associated with your account.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and referral source — collected automatically when you access og365.
• Communications data: the content of messages you send to og365 customer support via any channel, including email, live chat, and support ticket systems.

The following table summarises how long each data category is typically retained:

§3How We Use Your Information

og365 uses the personal information we collect solely for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected:

• Account creation and management: to register your og365 account, verify your identity, maintain your account balance, and process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Platform operation: to make games, betting markets, promotions, and account features available to you and to personalise your experience on og365 based on your preferences and activity.
• Security and fraud prevention: to detect and prevent unauthorised account access, money laundering, bonus abuse, and other prohibited conduct as defined in the og365 Terms and Conditions.
• Regulatory compliance: to fulfil our anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and comply with applicable data protection requirements.
• Responsible gaming: to monitor gameplay patterns that may indicate problematic gambling behaviour and to apply deposit limits, session limits, or self-exclusion measures requested by you or required under our responsible gaming obligations.
• Customer support: to respond to your queries, complaints, and support requests in a timely and informed manner, and to maintain records of communications for quality assurance purposes.

og365 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent. Where automated processes are used in fraud detection or responsible gaming monitoring, a human review is available on request.

§4Legal Basis for Processing

og365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations to you under the og365 Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, where those interests are not overridden by your privacy rights.
• Consent: where we send you optional marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time by contacting [email protected].

§5Sharing Your Information

og365 does not sell, rent, or otherwise trade your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: we share transaction-related data with bKash, Nagad, Rocket, Upay, and other payment processors solely to execute the deposit or withdrawal you have requested. These providers process your data under their own privacy policies and are bound by applicable data security standards.
• Game providers: we share session identifiers and account-level data with game studios (such as Pragmatic Play, Evolution Gaming, Ezugi) to authenticate your session and load game content. Game providers do not receive your full personal profile.
• Regulatory and law enforcement authorities: we disclose personal data when required to do so by applicable law, court order, or lawful request from a competent government authority, including disclosures required under anti-money laundering regulations.
• Service and technology providers: we work with third-party providers who assist in operating the og365 platform, including hosting, analytics, and fraud detection services. These providers access data only to the extent required to provide their service and are contractually obligated to maintain its confidentiality.

§6Payment Data and Financial Information

og365 handles all financial data — including bKash wallet identifiers, Nagad account references, bank account numbers, and transaction records — with the highest level of care. Payment credentials are not stored in full on og365 servers. We retain only the minimum payment identifiers necessary to process refunds, match incoming transactions to player accounts, and comply with financial record-keeping obligations.

All financial transactions on og365 are processed in Bangladeshi Taka (BDT). og365 does not process transactions in foreign currencies and does not apply currency conversion. Players are responsible for ensuring that their payment method is denominated in Bangladeshi Taka and that the mobile number or bank account used for deposits is registered in their own name.

§7Cookies and Tracking Technologies

og365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies used on og365 are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in while you navigate og365, and security cookies used to detect and prevent fraudulent access attempts. Essential cookies cannot be disabled.
• Analytics cookies: used to collect anonymous, aggregated data about how players interact with og365 — including which pages are visited most frequently and how long sessions last. This data is used solely to improve the platform and is not linked to individual player identities.
• Preference cookies: used to remember your platform settings such as preferred language, display preferences, and responsible gaming limit configurations, so that these do not need to be re-entered on each visit.

You can manage or disable non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the og365 platform. Detailed instructions for managing cookies are available in your browser's help documentation. Continued use of og365 following our cookie notice constitutes your consent to the use of cookies as described above.

§8Data Retention

og365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When the applicable retention period expires, og365 securely deletes or anonymises your personal data so that it can no longer be associated with you. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis, but it will no longer constitute personal data.

§9Your Rights

Subject to applicable law, you have the following rights in relation to the personal data og365 holds about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data og365 holds about you, together with information about how it is used and who it is shared with.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held about you. For account registration details, you may also update some information directly within your og365 account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (where consent is the legal basis), or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to object: where we process your data on the basis of legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

og365 will respond to all rights requests within a reasonable period and in any event within 30 days of receipt. We may ask you to verify your identity before processing your request. Where a request is refused, we will provide written reasons and information about how to escalate your complaint.

§10Data Security

og365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption of all data in transit, access controls limiting internal access to personal data on a need-to-know basis, regular security reviews, and secure storage of identity verification documents.

While og365 takes all reasonable steps to protect your personal data, no platform transmitted over the internet can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, og365 will notify affected players without undue delay and will take all necessary remediation steps.

§11Children's Privacy

og365 is strictly an adult platform. Players must be 21 years of age or older to register and use og365. og365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close any associated account without notice.

§12Changes to This Privacy Policy

og365 reserves the right to update or amend this Privacy Policy at any time. Where a change is material — for example, a change to the categories of data collected or the third parties with whom it is shared — og365 will notify registered players via the platform or by email to the address registered on the account. The date of the most recent update is displayed at the top of this page.

Continued use of the og365 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using og365 and may contact [email protected] to request account closure.

§13Contact and Data Controller

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data og365 holds about you, please contact the og365 data support team. We are committed to resolving all privacy queries fairly and transparently. All privacy requests will be acknowledged within one business day.