Responsible Gaming at og365 – Play Safe, Stay in Control

🎯Our Commitment to Responsible Gaming

At og365, we believe that gambling should be a form of entertainment — nothing more. For the vast majority of players across Dhaka, Chittagong, Sylhet, and across Bangladesh, betting on cricket, BPL football, or playing live casino games is simply a way to enjoy favourite sports and games with a little extra excitement. We want to keep it that way.

og365 actively works to prevent problem gambling. We provide a suite of responsible gaming tools so that every player can set personal limits, take breaks, and stay in full control of their activity on the platform. If gambling ever stops being fun, we are here to help you step back — quickly and without judgment.

🔧Responsible Gaming Tools

All og365 account holders have access to the following tools directly from their account settings. These tools take effect immediately when activated and are designed to give you real, practical control over your gambling activity:

💳Deposit Limit Details

Deposit limits are one of the most effective tools for keeping your spending under control. The following parameters apply when you set a deposit limit on your og365 account:

🚪Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available to og365 players. When you activate self-exclusion, your account is fully locked for the period you choose — no deposits, no bets, no logins will be permitted. The available self-exclusion periods are:

• 1 month — a short break to reset and reflect on your gambling habits.
• 3 months — a medium-term pause recommended if you have noticed your gambling is affecting your daily life.
• 6 months — a longer break that gives you time to rebuild positive habits around spending and leisure.
• 12 months — suitable for players who feel they need a full year away from gambling activity.
• Permanent exclusion — your og365 account is closed indefinitely with no option to reopen. This option is irreversible.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact the og365 support team directly at [email protected] and we will action the request within the hour.

⚠️Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts causing harm. The following warning signs suggest that gambling may have moved beyond healthy recreation. If you recognise any of these in yourself or someone you know, please read the support section below:

• 🔴Spending more money than you can afford to lose, or chasing losses to try to win back what was lost.
• 🔴Gambling interfering with work, family responsibilities, or daily routines in Dhaka or elsewhere in Bangladesh.
• 🔴Feeling restless, anxious, or irritable when not gambling, or when trying to reduce or stop.
• 🔴Borrowing money, selling possessions, or using money set aside for bills or necessities to fund gambling.
• 🔴Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• 🔴Using gambling as a way to escape stress, depression, loneliness, or difficult life circumstances.
• 🔴Being unable to stop gambling even when you have decided to do so, or repeatedly failing to stick to spending limits you set for yourself.

📋How to Set Your Responsible Gaming Limits

Setting limits on your og365 account is straightforward. Follow these steps:

1. Log in to your og365 account using your registered mobile number and password.
2. Tap the account icon in the top navigation area to open your account menu.
3. Select 'Responsible Gaming' from the account settings list.
4. Choose the tool you wish to activate — Deposit Limit, Session Limit, Self-Exclusion, or Reality Checks — and follow the on-screen instructions.
5. If you experience any difficulty activating a tool, contact og365 support at [email protected] — our team will set up any limit or exclusion on your behalf within 60 minutes.

👶Underage Gambling Prevention

og365 operates a strict 21+ age policy. Every player who registers on og365 is required to confirm that they are 21 years of age or older. og365 reserves the right to request proof of age at any point and will close any account found to belong to a person under 21, with all funds forfeited.

If you share a device with younger family members and are concerned about unauthorised access to og365, we recommend the following precautions:

• Always log out of your og365 account after each session, especially on shared or family devices.
• Use a strong, unique password for your og365 account and do not share it with anyone, including family members.
• Enable device-level parental controls or screen-time restrictions to prevent younger users from accessing gambling sites on your device.

🤝Get Help — You Don't Have to Do This Alone

If you are worried that gambling is having a negative impact on your life or the lives of people around you, please reach out. The og365 support team is trained to handle responsible gaming requests with sensitivity and full confidentiality. We do not judge — we help. Our support channel is open 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

All responsible gaming requests are handled as a priority and are treated with complete discretion. If you contact us asking for help, we will act — not ask questions. Your wellbeing matters more to us than your account activity.

💡Tips for Playing Responsibly

The following practical tips can help you keep gambling in its proper place — as entertainment, not a financial strategy:

• Set a fixed entertainment budget before you start — decide how much you are comfortable losing, and stop when that amount is gone.
• Never chase losses. A losing session is a cost of entertainment, not a debt that gambling owes you.
• Take regular breaks — use og365's session timer to enforce a natural pause after every 60 or 90 minutes of play.
• Do not gamble when you are tired, stressed, or have been drinking. Sound decision-making requires a clear head.
• Keep gambling separate from your financial obligations — bKash or Nagad deposits into og365 should never come from rent, grocery, or bill money.
• Balance gambling with other leisure activities — cricket, kabaddi, time with family, or exploring the country from Dhaka to Cox's Bazar.